Assessment and Design

• This phase begins during our initial discussion with you and your team and includes:
  • Identification/confirmation of business and training needs
  • Determination of gaps between actual knowledge/skills and desired outcomes
  • Critical Success Factors for a project’s success
    
• Building on information gathered in our assessment, a detailed instructional design (or “blueprint) for the program will include:
  • Content outline
  • Instructional strategies
  • Technology strategies (if applicable)
  • Implementation and delivery approach
  • Project plan

Development

• Using the Design Document as a guide, this phase includes development of the core materials included in the program:
  • Storyboard scripts and prototype (for e-learning solutions)
    
    • Graphic look and feel of the program
    • Initial systems testing
      
    • Client review and revisions
      
    • Production of materials
      
  • Development of Program Materials (for traditional delivery methods)
    • Graphical look and feel of the program
    • Draft course materials including participant materials, instructors notes and overhead slides (if applicable)
    • Client review and revision

Testing

• Once the program materials have been created and reviewed, we will work with your development team to field test the program with members of the intended audience.
  
• For technology projects, field testing includes beta testing by your technology group as well as usability testing by members of the target audience.

Implementation

• Based on the results of the field tests, we will make one final set of revisions to the program prior to assisting you in an enterprise-wide roll out.
  
• Once the program has been implemented throughout the organization, we will work with you to measure its success:
  
  • Using Kirkpatrick levels of evaluation
    
  • Against Critical Success Factors as defined in Assessment